Shipping Policy

At Thermacore, we are committed to delivering your order quickly and reliably across South Africa.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time

Estimated delivery time is 8–12 business days depending on your location.

Please note that delivery times are estimates and may vary due to factors beyond our control such as courier delays or high order volumes.

Shipping Cost

We offer FREE SHIPPING on all orders — no minimum purchase required.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order at any time using our Track Order page.

Delays

If we experience a high volume of orders or unexpected delays, shipments may be slightly delayed. We will notify you if this occurs.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages

Thermacore is not responsible for lost or stolen packages once they have been marked as delivered. Please contact the courier directly if this occurs.

Contact Us

If you have any questions about your order, please contact our support team through our website.