Contact Us
We’re here to help. Whether you’ve got a question about your order, our products, or anything else — our team is ready to assist you.
Get in Touch
You can reach us anytime and we’ll get back to you as soon as possible.
Email: info@thermacore.co.za
Response Time: Within 24 hours (usually much faster)
Customer Support
Need help with an order, shipping, or returns?
Send us a message with your order number and details, and we’ll sort it out quickly.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed
Track Your Order
Already placed an order?
You can track it anytime using our tracking page.
Frequently Asked Questions
Before reaching out, you might find your answer in our FAQ section.
Send Us a Message
Use the email above and we’ll get back to you as soon as possible.
Please include:
- Your name
- Your email
- Your order number (if applicable)
- A detailed message
Why Contact Us?
- Questions about products
- Order updates
- Shipping information
- Returns & refunds
- General enquiries
We’ve Got You Covered
At Thermacore, we’re committed to giving you fast, helpful, and reliable support — because your experience matters.