Shipping & Returns

Shipping Information

At ThermaCore, we want you to enjoy your heated jacket as quickly as possible.

• Free Nationwide Shipping: We deliver anywhere in South Africa at no extra cost.
• Delivery Time: Due to high demand, please allow 8–12 days for your order to arrive.
• Tracking: Once your order ships, you’ll receive a tracking number via email so you can monitor your package.

Returns & Exchanges

Your satisfaction is our priority. If for any reason you’re not completely happy with your jacket:

• Return Window: You have 14 days from delivery to request a return or exchange.
• Condition: Items must be unused, unwashed, and in original packaging.
• How to Return: Contact us via our Contact Page with your order number, and we’ll guide you through the process.
• Refunds: Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.