FAQ

Here are some FAQ below

How long does shipping take?
Due to high demand, shipping usually takes 8 to 12 days within South Africa. We always aim to get your jacket to you as quickly as possible.

Are the jackets machine washable?
Yes! Our heated puffer jackets are machine washable on a gentle cycle, but always remove the battery pack before washing.

How do I charge the jacket?                                                                                                The jackets use a standard USB-compatible battery pack. Simply plug it in, charge fully, and enjoy hours of adjustable warmth.

Can I adjust the heat settings?
Absolutely! Each jacket comes with 3 customizable heat settings, so you can control the level of warmth for maximum comfort.

Are the jackets suitable for all weather conditions?
Yes, our jackets are windproof, water-repellent, and insulated, keeping you warm and dry in cold, rainy, or windy conditions.