Returns & refunds.
At ThermaCore, we want you to be satisfied with your purchase. If there's an issue with your order, we're here to help.
From the day you receive your order.
After your return is approved.
See full eligibility details below.
- You received a defective or damaged item
- You received the wrong item
You must contact us within 7 days of receiving your order, and the item must be unused, unworn, and in its original packaging.
- Change of mind
- Incorrect size selection
- Normal wear and tear
- Items used or damaged after delivery
Return process
- Contact our support team through our website
- Provide your order number and clear photos of the issue
- Our team will review your request and provide further instructions
Please do not send items back without approval.
Refunds
If your return is approved, you may be eligible for a replacement item or a full refund to your original payment method. Refunds are processed within 5–10 business days after approval.
Late or missing refunds
If you haven't received your refund yet, check your bank account again, then contact your payment provider — processing times may vary on their end.
Shipping costs for returns
If the return is due to our error — a defective or incorrect item — we'll cover the return shipping cost. If approved for another reason, the customer may be responsible for return shipping.
Cancellations
Orders cannot be canceled once they have been processed or shipped.
Contact us
If you have any questions about returns or refunds, please contact our support team.