Refunds & Returns Policy
At Thermacore, we want you to be satisfied with your purchase. If there’s an issue with your order, we’re here to help.
Returns Eligibility
We only accept returns under the following conditions:
- You received a defective or damaged item
- You received the wrong item
To be eligible for a return:
- You must contact us within 7 days of receiving your order
- The item must be unused, unworn, and in original packaging
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Incorrect size selection
- Normal wear and tear
- Items that have been used or damaged after delivery
Return Process
To request a return:
- Contact our support team through our website
- Provide your order number and clear photos of the issue
- Our team will review your request and provide further instructions
Please do not send items back without approval.
Refunds
If your return is approved, you may be eligible for:
- A replacement item, or
- A full refund to your original payment method
Refunds are processed within 5–10 business days after approval.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider, as processing times may vary
Shipping Costs for Returns
If the return is due to our error (defective or incorrect item), we will cover the return shipping cost.
If approved otherwise, the customer may be responsible for return shipping.
Cancellations
Orders cannot be canceled once they have been processed or shipped.
Contact Us
If you have any questions about returns or refunds, please contact our support team through our website.